STANDARD UK FREE DELIVERY*
Delivery is Free on all orders over £50 to UK MAINLAND*
All orders under
£50 will attract a charge of £20.00
Fast Express UK
Delivery Available. We offer a 24hr/48hr – SAT- SUN and Pick-A-Day Delivery on
the majority of our Garden Buildings. We are also able to provide AM/PM slots
to most postcodes.
use our live online booking calendar “Delivery Postcode Checker” which is available on the
majority of our product pages – just by entering your postcode we can provide
live delivery slots for your order. Just select the date and this will be added
to your order.
BOOKING YOUR DELIVERY DATE - LIVE DELIVERY POSTCODE CHECKER
Please use the delivery date checker tool on each
page. Please enter your postcode to see available live delivery dates. We are
also able to provide AM/PM delivery slots to most postcodes. Please select your
option where available. You will be able to add additional delivery information
at check-out. Live Delivery Slots not available for products with Installation.
DELIVERY LEAD TIMES
Central England & Wales 1–10 Working days
South West 7–14 Working days
Scotland 7–14 Working days
Northern Ireland, Eire, Isle of Wight, Jersey &
Guernsey 7–14 Working days
HOW WILL MY GOODS BE DELIVERED?
Please be advised delivery is kerb side
delivery only. It is at the discretion of the driver if they are able to drop
the garden building to a different location. If you have any special
requirements or believe access to your address may be difficult for our
delivery driver please contact us as soon as possible. A general rule of thumb
is that if a refuge vehicle can gain access then generally our delivery lorry
should be able to but if in doubt please get in touch with us.
Typical delivery is 1 – 20 working days
but we do aim to deliver a bit quicker. Once you have placed your order you
will be contact by our delivery team to confirm your delivery date. If you have
not been contacted by our delivery team within 10 working days after you have
placed your order please email us or call us and we will chase this for you.
Delivery is between the hours of 7am –
7pm Mon-Sun. It is possible to request a call an hour prior to delivery but
this is subject to the driver having a mobile and cannot be a guaranteed
service. Please note this is not possible for Metal sheds where the product is
shipped with a courier.
If you are going to be out on the day
of delivery, it is possible for the item to be left somewhere (for example down
the side of a house) but at your own risk. To do this you must leave a signed
note detailing your instructions in a clear location for the driver to see. It
is important that you sign the instructions as this will be taken by the
courier as proof of delivery.
Please note for sheds, summerhouses,
playhouses, fencing and log cabins we will always contact you by phone or by
email to confirm a delivery date – we will not just turn up unannounced – if
you do not have a confirmed delivery date please email us or call us.
We are unable to specify a delivery
time during the day of delivery. Our couriers and deliver team - deliver
between the hours of 7am – 7pm. Routes are planned the night before delivery so
on most products we will be able to give you a drop number on the day of
Please note your card is debited at
checkout. This is to protect you the customer as we do not store your credit
card details. We will contact you if a surcharge is applicable and at that
point you can chose to accept the charge or cancel the order and we will make a
full refund to your card. For our full terms please refer to our Shipping Terms
SPECIAL BESPOKE BUILDINGS
This will revert to a standard 28
working days delivery service
All products with installation will
revert to our standard 21 working days delivery. You will be contacted to book
in an install day. Product delivery and installation will
take place on separate days.
REMOTE DELIVERY AREAS*
*Deliveries to most parts of mainland
UK are free of charge. However deliveries to certain remote areas may be
subject to a surcharge.
Deliveries to the following locations
attract the following charges:
West Cornwall TR
No Charge (Free)
Scotland (Highlands) IV 1 - 32 and 36 - 63, KW1-14, PH, AB, PA
No Charge (Free)
Wales (North West) SY, LL
(South West) SA
No Charge (Free)
of Man Port drop only UK Side
No Charge (Free)
Isle of Skye IV 34 – 48
No Charge (Free)
Isle of Wight
No Charge (Free)
Channel Isles and The Orkney's Port drop only UK Side
Northern Ireland No Charge (Free)
**No Delivery Service is Available to
Isle Of Man or to Scottish Isles (only mainland port) including PA41-78,
GENERAL DELIEVRY T&C’s
We are here to help and aim to deliver within the
recommended delivery time for each product. However sometimes this will not
always be possible and any delivery or dispatch date given is only approximate
and as the seller will not be liable to the Buyer for failure to deliver on any
particular date or dates. Time for delivery is not of the essence and shall not
be made so by the service or any notice.
It is your
responsibility to check that all the parts are present and correct, so that in
the unlikely event that parts may be missing, incorrect, or damaged, you can
ensure we have reasonable time to supply replacements (We aim to typically
replace parts within seven days assuming replacement parts are in stock,
however if we have to manufacture parts this time frame may be longer). Should
you use a third party to carry out the installation please ensure that you give
them sufficient time to familiarise themselves with the material and
instructions supplied, that all the parts are present and that you have
actually received the goods before committing to an installation date.
ADDITIONAL DELIVERY INFORMATION Q&A
Q. Do I have to do anything to take delivery of a
A. All you have to
do is ensure that the building can be left in a convenient area free from
debris. We recommend that panel sizes are checked to allow access through
archways and doors.
Q. When should I expect to hear when my delivery will be?
A. Our delivery
team aim to contact you 24-48 hours before the date of delivery if you have not
used the online booking tool. We kindly ask that you please do not call the
team prior to this time frame.
Q. Can I request a particular date for delivery?
A. Please use our “Live
Online Booking Tool” where available. For products that do not have an live
online date available - we can put in requested dates for you however they are
only requested and cannot be guaranteed, we would normally call to confirm
about 48hours before.
Q. Can I request a certain time for delivery?
A. We are able to
provide AM/PM slots to most postcodes – please select this option where
available. For products where we are unable to provide an AM/PM slots - our
deliveries are classed as all day, between the hours of 7am to 7pm. However,
Our Delivery Team can request the driver to contact you on the day of delivery
to give you an estimated time of their arrival but this is purely an estimate
as we cannot accommodate unforeseen circumstances.
Q. Can I hold the delivery if I’m not ready?
A. We can defer
your delivery date; however stock allocation is not customer specific and as a
result we cannot guarantee deferred order availability at all times.
Q. Do I need to be there?
A. You do not have
to be present at time of delivery; however, we would require written permission
to deliver in your absence. This can be in the form of a fax, E-mail or a
signed note left on the day for the driver to confirm delivery in your absence.
Please note you must sign the note as this will be treated as a signature for
delivery. Please note we will not be liable for any theft or damage if the
goods have been left.
Q. Will the driver take the building through my property?
A. No. Our drivers
are not insured to enter your property with a building.
Q. Will he take to my back garden or through my house?
A. Our policy is
kerb side delivery only; however, it is at the driver’s discretion if any
building needs to be carried any further. Generally we do not deliver buildings
through houses or to flats on upper floors. Our Easy fit shed can be taken
through smaller apertures. Please ask when ordering.
Q. Will the driver need any help?
A. Our drivers
will not ask for any help to off load your building.
Q. What size lorry will my building arrive on?
A. We operate 3.5t
vans, 7.5 ton and 17 ton vehicles - your building could arrive on any of these
dependants on area of the country and time of year. We need to be informed of
any access issues at your point of order so we can ensure your delivery will
arrive without any problems.
Q. Do you deliver to the offshore Islands?
A. If your
delivery is to an offshore island; Orkney's. Deliveries can only be made to the
nearest carrier company at port (it is the customer’s responsibility to arrange
onward delivery). We need to be aware of both the carrier company and also the
forwarding address for the delivery to be made. We do deliver to the Channel
Islands, Ireland, Isle of Wight and the Isle of Skye directly (at an additional
cost, please see guidelines above) Port postcodes stated are except from normal
postcode charges. If the delivery is to a port then the Port drop only charge
must be added to your delivery cost.
Q. What is the delivery time for products?
A. Generally we
offer a 1 - 10 working days lead time, however please refer to the product in
question via this website which should outline the most up to date lead-time
estimation. Try our online booking delivery tool where available. Variations to
this time do apply in extenuating circumstances. We will endeavour to contact
you at the soonest possible time to arrange the next available delivery date
We are here to help and aim to deliver within the recommended delivery
time for each product. However sometimes this will not always be possible and
any delivery or dispatch date given is only approximate and as the seller will
not be liable to the Buyer for failure to deliver on any particular date or
dates. Time for delivery is not of the essence and shall not be made so by the
service or any notice.
Q. Can the garden building be delivered during a weekend?
A. In most
circumstances we do deliver at weekends.
Q. Can I order delivery to a different name or address?
A. Yes you can we
will need an invoice address for the payment taken and the full delivery
Q. What About a Log Cabin Delivery?
A. Log Cabin
**Please note that
all deliveries to Ireland, some highland areas and any offshore address will be
subject to an extended lead-time. Most off shore islands are a port drop only.
Please call before you order.
usually very easy and straightforward. We state 10 Working days delivery
schedule on each product page. We can often deliver to specified dates, but
cannot guarantee this. Customers will always be contacted at least 24 hours
before delivery and be given the date and approximate time of delivery. If you
need more notice than this - please let us know at the point of ordering.
Delivery is Free of Charge to UK mainland addresses provided the following
points can be met.
1. Delivery is
normally made by a 6 Wheeler Truck with a "Piggy-Back" forklift on
board to unload the cabin, however, certain hauliers used in the delivery of
Log Cabins do not have this facility (If in doubt - please contact us on 020 3795 0222 to discuss).
2. There must be
sufficient space for this vehicle to operate. (If in doubt - please contact us
on 020 3795 0222 to discuss).
If the Cabin cannot be off-loaded due to a lack of space - a delivery charge
3. Delivery is
Kerb Side: Our drivers are very helpful and will always try to leave the cabin
as conveniently positioned as possible however because the Forklifts are very
heavy - we leave it entirely at the drivers discretion whether or not it is
suitable to drive onto your property.
4. Customer (or
customer’s representative) must be available to receive the cabin and assist
with off-loading if so required.
5. It is Important
that you should insert at least one, but ideally two telephone numbers in the
telephone number box when ordering. Our Transport Dept. will always contact you
at least one day prior to delivery. They will give as accurate a delivery
schedule as possible. The Cabin will not simply arrive unless you have been
6. The Log Cabin
packaging is a temporary packaging just for transportation to the customer.
Although an outside product it is the customer’s responsibility to either treat
the wood or keep it dry during the construction process. It is the customer’s
responsibility to cover any exposed timber immediately after delivery to avoid
blue stain issues.
If you feel that
delivery on a smaller vehicle would be more appropriate - please don't hesitate
to contact us. We can always arrange this and frequently at no additional cost.
However, as the smaller vehicles are not able to carry a forklift - the driver
would require assistance with unloading the cabin.
If you are
concerned about delivery or any other aspect of the Cabin, in anyway whatsoever
please contact us on: 020 3795 0222