Delivery

SPECIAL OFFER NO ADDITIONAL CHARGES TO SCOTLAND AND REMOTE AREAS

 

Shipping is Free on all orders to UK MAINLAND*

 

Please check each product page for exact shipping times of your product*.

 

 

 

CLIFTON LOG CABIN ADDITIONAL COSTS

FREE STANDARD UK MAINLAND DELIVERY*

LEAD TIMES (subject to availability & seasonal activity)

Central England & Wales                                                                                          10 - 21 Working days

South West                                                                                                                 10 - 21 Working days

Scotland                                                                                                                      21- 28 Working days

Northern Ireland, Eire, Isle of Man, Isle of Wight, Jersey & Guernsey            21–28 Working days

 

*Deliveries to most parts of mainland UK are free of charge. However deliveries to certain remote areas may be subject to a surcharge.


South West Cornwall TR                                                                                                  No Charge (Free)   
Scotland (Highlands) IV 1 - 32 and 36 - 63, KW1-14, PH, AB, PA                           No Charge (Free)
Wales (North West) SY, LL                                                                                              No Charge (Free)

Wales (South West) SA                                                                                                     No Charge (Free)

Isle of Man Port drop only UK Side                                                                                No Charge (Free)

Isle of Skye IV 34 – 48                                                                                                       No Charge (Free)

Isle of Wight                                                                                                                         No Charge (Free)

Channel Isles and The Orkney's Port drop only UK Side                                         No Charge (Free)

Northern Ireland                                                                                                                 No Charge (Free) 
Republic Ireland                                                                                                                 No Charge (Free)

**No Delivery Service is Available to Isle Of Man or to Scottish Isles (only mainland port) including PA41-78, PH42-44

 

We aim to deliver with the recommend delivery time for each product. However sometime this will not always be possible and circumstances such as lorries breaking down or stuck in traffic are out of our control. If a problem arises we will always contact you as quickly as we can so you can make alternative arrangements. As the seller we will not be liable to the buyer for the failure to delivery on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or notice.

 

 

 

 

DISCOVERY LOG CABIN ADDITIONAL COSTS


FREE UK MAINLAND DELIVERY*

STANDARD DELIVERY LEAD TIMES (subject to availability & seasonal activity)

Central England & Wales 14–25 Working days

South West 14–25 Working days

Scotland 14–25 Working days

 

*Deliveries to most parts of mainland UK are free of charge, however deliveries to certain remote areas may be subject to a surcharge.

 

FREE DELIVERY TO THE FOLLOWING POSTCODES:

AL,B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, LE, LN, LS, LU, M, ME, MK, NG, NN, NR, OL, OX, PE, PO, PR, RG, RH, RM, S, SK, SL, SG, SM, SN, SO, SP, SR, SS, ST, TF, TN, TW, UB, WA, WD, WF, WN, WR, WS, WV, and YO.



Deliveries to the following locations attract the following charges:

UK RELAX LOG CABIN SURCHARGES

Zone 1 - North West - CA, LA                                                                                           No Charge (Free)

Zone 2 - North East - NE, DL, TS                                                                                    No Charge (Free)

 

Zone 3 - Scotland - PH (Mainland), AB, DD                                                                  No Charge (Free)

Zone 4 - Scotland - G, FK, KY, KA, ML, EH                                                                   No Charge (Free)

Zone 5 - Scotland - DG, TD                                                                               No Charge (Free)

Zone 6 - Scotland (Highlands) IV 1 - 32 and 36 - 63, KW1-14, PA                           No Charge (Free)

 

Zone 7 - Wales (North West) - SY, LL, LD                                                                     No Charge (Free)

Zone 8 - Wales (South West) - SA                                                                                  No Charge (Free)

Wales (South) - CF, NP                                                                                                     No Charge (Free)

 

South West –TA                                                                                                  No Charge (Free)

South West - PL                                                                                                  No Charge (Free)

South West - EX, TQ                                                                                                          No Charge (Free)

South West Cornwall - TR                                                                                                No Charge (Free)

 

 

Isle of Man: Please call for quote

 

Scottish Isles: Please call for quote

Isle of Skye: Please call for quote

Isle of Wight: Please call for quote

Channel Isles and The Orkney's:  Please call for quote 

Northern Ireland: Please call for quote

Republic Ireland: Please call for quote

 

Rest of Europe: Please call for quote

 




CLIFTON SUMMERHOUSES & PLAYHOUSES DELIVERY INFO

UPGRADE EXPRESS DELIVERY OPTIONS:

(*subject to Post Code Available please check below)

48HR / PICK-A-DAY Delivery Available Mon-Fri – see above for additional charges and check below for available post codes**

SATURDAY or SUNDAY Delivery - when placed by Thur 11am - see above for additional charges and check below for available post codes**

*Please check below if your postcode is available for one of the express services available. If your postcode is listed please add the  48HR / PICK-A-DAY or Saturday, Sunday service to your basket when selecting the product above. When selecting a “Pick A Day “please specify a date in the notes on the checkout page – the day selection must be 48HR from the day or purchase.

All orders must be placed before 11am to qualify (for Saturday deliveries order need to be placed before 11am Thursday prior to the Saturday) All orders placed afterwards will be treated as placed the next working day.

This express service is not available for Installations which are on a standard 10 day service.

PLEASE NOTE THIS CANNOT BE A GUARANTED SERVICE. WE AIM TO DELIVER WITHIN THE RECOMMENDED DELIVERY TIME FOR EACH PRODUCT. HOWEVER SOMETIMES THIS WILL NOT ALWAYS BE POSSIBLE AND CIRCUMSTANCES SUCH AS LORRIES BREAKING DOWN OR STUCK IN TRAFFIC ARE OUT OF OUR CONTROL. IF A PROBLEM ARISES WE WILL ALWAYS CONTACT YOU AS QUICKLY AS WE CAN SO YOU CAN MAKE ALTERNATIVE ARRANGEMENTS. AS THE SELLER WE WILL NOT BE LIABLE TO THE BUYER FOR FAILURE TO DELIVER ON ANY PARTICULAR DATE OR DATES. TIME FOR DELIVERY IS NOT OF THE ESSENCE AND SHALL NOT BE MADE SO BY THE SERVICE OR NOTICE.

**Available Express Delivery Post Codes:


AL; B; BB; BD; BL; BR; CB; CH; CM; CO; CR; CV; CW; DA; DE; DH; DL; DN; DY; E; EC; EN; FY; GL; GU; HA; HD; HG; HP; HU; HX; IG; IP; KT; L; LE; LN; LS; LU; M; ME; MK; N; NE; NG; NN; NR; NW; OL; OX; PE; PR; RG; RM; S; SE; SG; SK; SL; SM; SR; SS; ST; SW; TF; TS; TW; UB; W; WA; WD; WF; WN; WR; WS; WV; YO.


STANDARD FREE DELIVERY*

STANDARD DELIVERY LEAD TIMES (subject to availability & seasonal activity)

Central England & Wales 1–7 Working days

South West 7–14 Working days

Scotland 7–14 Working days

N Ireland, Eire, Isle of Man, Isle of Wight, Jersey & Guernsey 7–14 Working days

Deliveries to most parts of mainland UK are free of charge; however deliveries to certain remote areas may be subject to a surcharge. Deliveries to the following locations attract the following charges:

Scotland Zone 1 AB, PA 20-38, PH 22-26, PH 30-41, PH50, IV 40-48, Rest of IV               No Charge (Free)
Scotland Zone 2 (Delivery to port UK mainland IV) HS1-9, KA 27-28, KW15-17, ZE         No Charge (Free)
Northern Ireland                                                                                                                                 No Charge (Free)
Ireland (EIRE)                                                                                                                                      No Charge (Free)
Isle of Wight                                                                                                                                         No Charge (Free)
Jersey Delivery to Port (JE)                                                                                                            No Charge (Free)
Guernsey Delivery to Port (GY)                                                                                                      No Charge (Free)


*Delivery to PA41-78 is not available
*Delivery to PH22-26, 30-41 and 50 is not available


Isle of Man - Port drop to UK mainland - customer must organise onward transport (sea shipping).

Channel Islands, Jersey, Guernsey and Alderney is to port on the Island - customer must organise forward delivery.

Scottish Isles, Orkney are delivery only to UK mainland port. You will need to arrange the forward delivery from the mainland port (sea shipping).

Please Note This is a kerb side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us. If a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us. If you feel you may be located in such an area please call to check prior to ordering. 

PLEASE NOTE YOUR CARD IS DEBITED AT CHECKOUT. We will contact you if a surcharge is applicable and at that point you can chose to accept the charge or cancel the order and we will make a full refund to your card. For our full terms please refer to our Shipping Terms 

 

 

 

FOXTON LOG CABINS DELIVERY INFO

FREE UK MAINLAND DELIVERY*

STANDARD DELIVERY LEAD TIMES (subject to availability & seasonal activity)

Central England & Wales 10–20 Working days

South West 10–20 Working days

Scotland 10–20 Working days

 

*Deliveries to most parts of mainland UK are free of charge. However deliveries to certain remote areas may be subject to a surcharge.

 

Log Cabin Deliveries to the following locations will attract additional charges: (please see delivery charges below)

Zone 1 - BA, BB, BL, BS, CH, CT, CW, DH, DL,  FY, L, LA, M, OL, PR, SO,  SP, SR, TF, TS, WA, WN                             

No Charge (Free)     

Zone 2 - BH, CA, CF, DT, LD, HR, NE, NP, SY, TA                                                                                                                      

No Charge (Free)

Zone 3 - DG, EH, EX, KA, LL, ML, SA, TD, TR, TQ, PL                                                                                                                

No Charge (Free)

Zone 4 - AB, DD, FK, G, KY, PA 1-19 (rest of PA no service), PH 1-18 (Rest of PH no Service)                                   

No Charge (Free)

**No Delivery Service is Available to KW, IV, BT (Northern Ireland) PO30 - Isle of Wight, Any Channel Island and Any Scottish Isle**





Please Note: This is a kerb side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us. If a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us. If you feel you may be located in such an area please call to check prior to ordering. 

PLEASE NOTE YOUR CARD IS DEBITED AT CHECKOUT
. We will contact you if a surcharge is applicable and at that point you can choose to accept the charge or cancel the order and we will make a full refund to your card. For our full terms please refer to our Shipping Terms

 

Those located in offshore or remote mainland areas are those most likely to require a Delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our customer service team first for specialised advice.

We are here to help and aim to deliver within the recommended delivery time for each product. However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or any notice.

 

 

Additional Delivery Information Q and A


Q. Do I have to do anything to take delivery of a building?

A. All you have to do is ensure that the building can be left in a convenient area free from debris. We recommend that panel sizes are checked to allow access through archways and doors.

Q. When should I expect to hear when my delivery will be?

A. Our delivery team aim to contact you 24-48 hours before the date of delivery. We kindly ask that you please do not call the team prior to this time frame.

Q. Can I request a particular date for delivery?

A. We can put in requested dates for you however they are only requested and cannot be guaranteed, we would normally call to confirm about 48hours before.

Q. Can I request a certain time for delivery?

A. Our deliveries are classed as all day, between the hours of 7am to 7pm. However, Our Delivery Team can request the driver to contact you on the day of delivery to give you an estimated time of their arrival but this is purely an estimate as we cannot accommodate unforeseen circumstances.

Q. Can I hold the delivery if I’m not ready?

A. We can defer your delivery date; however stock allocation is not customer specific and as a result we cannot guarantee deferred order availability at all times.

Q. Do I need to be there?

A. You do not have to be present at time of delivery; however, we would require written permission to deliver in your absence. This can be in the form of a fax, E-mail or a signed note left on the day for the driver to confirm delivery in your absence. Please note you must sign the note as this will be treated as a signature for delivery. Please note we will not be liable for any theft or damage if the goods have been left.

Q. Will the driver take the building through my property?

A. No. Our drivers are not insured to enter your property with a building.

Q. Will he take to my back garden or through my house?

A. Our policy is kerb side delivery only; however, it is at the driver’s discretion if any building needs to be carried any further. Generally we do not deliver buildings through houses or to flats on upper floors. Our Easy fit shed can be taken through smaller apertures. Please ask when ordering.

Q. Will the driver need any help?

A. Our drivers will not ask for any help to off load your building.

Q. What size lorry will my building arrive on?

A. We operate 3.5t vans, 7.5 ton and 17 ton vehicles - your building could arrive on any of these dependants on area of the country and time of year. We need to be informed of any access issues at your point of order so we can ensure your delivery will arrive without any problems.

Q. Do you deliver to the offshore Islands?

A. If your delivery is to an offshore island; Channel Islands, Orkney's or the Isle of Man. Deliveries can only be made to the nearest carrier company at port (it is the customer’s responsibility to arrange onward delivery). We need to be aware of both the carrier company and also the forwarding address for the delivery to be made. We do deliver to Ireland, Isle of Wight and the Isle of Skye directly (at an additional cost, please see guidelines above) Port postcodes stated are except from normal postcode charges. If the delivery is to a port then the Port drop only charge must be added to your delivery cost.

Q. What is the delivery time for products?

A. Generally we offer a 7 - 10 working days lead time, however please refer to the product in question via this website which should outline the most up to date lead-time estimation. Variations to this time do apply in extenuating circumstances. We will endeavour to contact you at the soonest possible time to arrange the next available delivery date for you.

We are here to help and aim to deliver within the recommended delivery time for each product. However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or any notice.

Q. Can the garden building be delivered during a weekend?

A. In most circumstances we do not deliver at weekends unless it is offered on the specific product.

Q. Can I order delivery to a different name or address?

A. Yes you can we will need an invoice address for the payment taken and the full delivery address.

Q. What About a Log Cabin Delivery?

A. Log Cabin Delivery Instructions

**Please note that all deliveries to Ireland, some highland areas and any offshore address will be subject to an extended lead-time. Most off shore islands are a port drop only. Please call before you order.

Delivery is usually very easy and straightforward. We state 10 Working days delivery schedule on each product page. We can often deliver to specified dates, but cannot guarantee this. Customers will always be contacted at least 24 hours before delivery and be given the date and approximate time of delivery. If you need more notice than this - please let us know at the point of ordering. Delivery is Free of Charge to UK mainland addresses provided the following points can be met.

1. Delivery is normally made by a 6 Wheeler Truck with a "Piggy-Back" forklift on board to unload the cabin, however, certain hauliers used in the delivery of Log Cabins do not have this facility (If in doubt - please contact us on 020 3795 0222 to discuss).

2. There must be sufficient space for this vehicle to operate. (If in doubt - please contact us on 020 3795 0222 to discuss). If the Cabin cannot be off-loaded due to a lack of space - a delivery charge may apply.

3. Delivery is Kerb Side: Our drivers are very helpful and will always try to leave the cabin as conveniently positioned as possible however because the Forklifts are very heavy - we leave it entirely at the drivers discretion whether or not it is suitable to drive onto your property.

4. Customer (or customer’s representative) must be available to receive the cabin and assist with off-loading if so required.

5. It is Important that you should insert at least one, but ideally two telephone numbers in the telephone number box when ordering. Our Transport Dept. will always contact you at least one day prior to delivery. They will give as accurate a delivery schedule as possible. The Cabin will not simply arrive unless you have been contacted first!

6. The Log Cabin packaging is a temporary packaging just for transportation to the customer. Although an outside product it is the customers responsibility to either treat the wood or keep it dry during the construction process. It is the customer’s responsibility to cover any exposed timber immediately after delivery to avoid blue stain issues.

If you feel that delivery on a smaller vehicle would be more appropriate - please don't hesitate to contact us. We can always arrange this and frequently at no additional cost. However, as the smaller vehicles are not able to carry a forklift - the driver would require assistance with unloading the cabin.

 

If you are concerned about delivery or any other aspect of the Cabin, in anyway whatsoever please contact us on: 020 3795 0222

 

How will my goods be delivered?

Typical delivery is 2– 10 working days but we do aim to deliver a bit quicker, (please refer to each product for an estimated delivery date, please note this is not a confirmed date). Orders are placed onto our internal system which will feed your order through to a delivery scheduler who will contact you to advise you of a suitable delivery date. This call is usually well within our lead times with you receiving a call from the transport team 24/48 hours prior to your delivery. If you have not been contacted by our delivery team within 10 working days after your have placed your order please email us.

Delivery is between the hours of 7am – 7pm Mon-Fri. For sheds and log cabin deliveries only, it is possible to request a call an hour prior to delivery but this is subject to the driver having a mobile and cannot be a guaranteed service.

If you are going to be out on the day of delivery, it is possible for the item to be left somewhere (for example down the side of a house) but at your own risk. To do this you must leave a signed note detailing your instructions in a clear location for the driver to see. It is important that you sign the instructions as this will be taken by the courier as proof of delivery. Please note you can discuss this with your delivery scheduler when they call you to book your order in.

Please note for summerhouses and log cabins we will always contact you by phone prior to delivery to make sure you are happy with the delivery date proposed.

We are unable to specify a delivery time during the day of delivery. Our couriers deliver between the hours of 7am – 7pm.